At myfreebirdstore, we strive to deliver high-quality hair management tools, shavers, razors, and grooming care kits to ensure every customer enjoys a satisfying shopping and usage experience. To maintain transparent and standardized service rules, we have formulated this Refund Policy to clearly state our terms for order refunds and returns. This policy applies to all purchases made on our official website.

1. Eligibility for Refund

We offer refund solutions for eligible orders under the following situations: products received with manufacturing defects, damaged items caused during transportation, incorrect items shipped by our system, or missing accessories of grooming kits. We support reasonable refund applications for quality-related issues of our personal grooming products. Customers who encounter abnormal product functions or quality problems during normal use can apply for a refund in accordance with the specified process.

Please note that refunds are not applicable for personal subjective reasons, including but not limited to dislike of product appearance, unsuitable personal usage habits, or accidental damage caused by improper operation, man-made destruction, and unauthorized disassembly of products after receipt.

2. Refund Application Period

Customers are required to submit refund applications within 30 calendar days from the date of receiving the goods. Please check your grooming products carefully after delivery. If you find any quality problems, damage or order errors, please take valid photos or videos as proof and contact our customer support team in a timely manner. Applications exceeding the valid period will not be accepted due to difficulty in verifying product usage status.

3. Refund Process

First, contact our official customer support team via email to submit your refund request, including your order number, specific problem description, and corresponding proof materials such as product photos and logistics records. Our service team will review your application within 1-3 working days and reply with verification results and follow-up instructions.

For approved refund applications, we will process the refund through your original payment channel. If a return shipment is required, please send back the products in accordance with our specified address and requirements, and ensure the goods are kept intact with original packaging and accessories. We will initiate the refund after receiving and verifying the returned items.

4. Processing Time of Refund

Once we confirm and approve your refund request, the refund will be initiated immediately. The arrival time of the funds depends on your payment platform and bank processing rules. Generally, the funds will be credited to your original payment account within 3-10 working days. We will actively track the refund progress and inform you of the processing status in a timely manner.

5. Shipping Fee Rules

For returns and refunds caused by our responsibility, including product quality problems, wrong delivery, and missing parts, we will bear the corresponding return shipping fees. For refund applications initiated due to personal reasons, customers need to bear the return shipping fees by themselves, and the original shipping cost paid for the order will not be refunded.

6. Policy Updates

We reserve the right to update and revise this Refund Policy at any time according to business optimization needs. The latest policy terms will be posted on our official website. Your continued use of our website and purchase of our products after policy updates will be deemed as acceptance of the revised terms.

7. Contact Us

If you have any questions about refund eligibility, application process, or progress inquiry, please feel free to contact our customer support team.

Support Email: [email protected]