At myfreebirdstore, we respect and highly value the privacy of every customer who visits our website and purchases our grooming products, including hair management tools, shavers, razors, and grooming care kits. This Privacy Policy is designed to clearly explain how we collect, use, store and protect your personal information when you use our website and related services. We are committed to protecting your personal data and maintaining a safe and private shopping environment for all users.
1. Information We Collect
We only collect necessary personal information that you voluntarily provide to us during browsing, registration, order placement and customer consultation. The collected information may include your name, email address, shipping address, contact information, payment related verification information and order records. In addition, we may automatically collect basic browsing data such as your device type, browser information, website access time and page browsing records to optimize your shopping experience.
2. How We Use Your Information
All the personal information we collect is only used for legitimate business purposes of our store. We use your information to process and confirm your orders, complete product delivery and logistics follow-up, provide pre-sale consultation and after-sales support, reply to your messages and feedback, optimize our website functions and product services, and send you updated product information and service notifications with your consent. We will never misuse your personal data for unauthorized purposes.
3. Information Protection & Storage
We adopt standard industry security measures to protect your personal information from unauthorized access, disclosure, alteration, loss or leakage. Your personal data will be stored in a secure and encrypted system. We only retain your information for the time necessary to complete transaction processing and provide continuous customer services. Once the information is no longer needed, we will conduct safe processing and deletion in accordance with industry norms.
4. Information Sharing
myfreebirdstore will never sell, trade or rent your personal information to any third parties for commercial purposes. We only share necessary information with trusted service providers who assist our business operations, including logistics and delivery companies, payment service platforms and technical support teams. All third-party service providers have signed strict confidentiality agreements and are required to protect your personal information securely. Your data will not be shared without your legitimate authorization.
5. Cookies Usage
Our website uses cookies to improve your browsing and shopping experience. Cookies are small data files stored on your device, which help us remember your browsing preferences, optimize website loading speed, analyze website traffic and provide you with personalized service and product recommendations. You can adjust your browser settings to refuse or delete cookies at any time, but this may affect part of the website’s functional experience.
6. Your Rights
You have the right to check, modify and update your personal information on our website at any time. You can also request us to delete your personal data, stop information collection and cancel relevant service authorization. If you have any demands for personal information management, please contact our customer support team via email, and we will respond and handle your request in a timely manner.
7. Policy Updates
We reserve the right to update and adjust this Privacy Policy irregularly according to business development and service optimization needs. Any updated content will be posted on our official website. Your continued use of our website and services after the policy update means your recognition and acceptance of the new terms.
8. Contact Us
If you have any questions, doubts or suggestions about this Privacy Policy and our personal information protection measures, please feel free to contact our support team.
Support Email: [email protected]